CommuneChat - SaaS Hosted Chat Application
Arkeni Solutions, a technology startup, recognized the growing demand for businesses to enhance customer engagement through real-time communication.To cater to this need, they embarked on developing CommuneChat, a SaaS-based Hosted Chat Application that aimed to provide businesses with an easy-to-integrate chat solution.
CommuneChat - SaaS Hosted Chat Application
Arkeni Solutions, a technology startup, recognized the growing demand for businesses to enhance customer engagement through real-time communication.
To cater to this need, they embarked on developing CommuneChat, a SaaS-based Hosted Chat Application that aimed to provide businesses with an easy-to-integrate chat solution.
Description
Client : Arkeni Solutions
Duration: October 2017 – Mar 2018
Challenge
- User-Friendly Interface: Designing an intuitive and user-friendly chat interface for both businesses and end-users to encourage engagement.
- Scalability: Building a scalable infrastructure to accommodate a growing number of users and clients without compromising performance. we had choosen mongoDB as the database as a result we were able to ahieve optimal performance.
- Real-Time Interaction: Enabling real-time chat capabilities to facilitate instant communication between businesses and their customers.
Solution
Our development team collaborated with Arkeni Solutions to design and develop CommuneChat, a versatile and feature-rich SaaS Hosted Chat Application.
Key Features Implemented
- Cross-Platform Integration: CommuneChat was designed to seamlessly work into websites, mobile apps, and other digital platforms.
- Real-Time Chat: The application provided real-time messaging, allowing businesses to interact with customers instantly.
- User Roles and Permissions: CommuneChat supported different user roles such as administrators, agents and customers each with specific permissions.
- File Sharing: Users could share images, documents and files directly within the chat interface.
- Transcripts and History: The application stored chat transcripts and histories, allowing users to review past conversations.
- Scalable Architecture: The underlying architecture was designed for scalability, accommodating a growing user base.
- One to one and group chat: Application supports one to one and group chat.
Technologies
- .Net MVC
- Mongo DB
- Sinnalr
Results
The implementation of CommuneChat had positive outcomes for Arkeni Solutions:
- Market Attraction: CommuneChat attracted businesses seeking to enhance their customer communication and engagement.
- Positive Feedback: Clients appreciated the customization options and real-time hosted chat features, leading to positive feedback, specially this was in demand amongst mid scale companies.
- Enhanced Engagement: Businesses reported improved customer engagement and satisfaction due to real-time communication.
- Scalability: The scalable architecture allowed CommuneTech Solutions to onboard new clients and users smoothly.
Conclusion
CommuneChat successfully addressed the need for a SaaS Hosted Chat Application, empowering businesses with an accessible and customizable solution for real-time communication. Its user-friendly interface, scalability and real-time chat capabilities positioned Arkeni Solutions as a reliable provider in the realm of customer engagement technology.